staff training

Cross Training Employees

Training staff members to perform multiple roles can help aesthetic practices run more smoothly and improve the patient experience.
Cross Training Employees

What do you do when your office manager calls in sick? Your receptionist? An ancillary provider? If even one staff member is missing—be it due to vacation, illness or emergency—it can bring the practice workflow to a screeching halt. Cross training employees to perform multiple roles within the office not only keeps the practice running smoothly, it helps improve the patient experience and reduce staff burnout.

Training and Travel Pay

Continuing education is a valuable employment perk, but you still have to follow state and federal wage laws.
Training and Travel Pay

Continuing education is important—training programs and seminars keep your team’s knowledge up to date and their skills sharp. In addition, providing opportunities for your staff to take part in continuing education improves employee engagement and retention and, in health care, may be necessary to maintain licensure.

Practice Management: Front Desk Misses

Your front desk employees are the first point of contact for new patients. Their skills—both on the phone and in the waiting area—can help increase bookings and improve overall patient satisfaction. To help practices better train their front desk staff members, Laurie Mercer, senior practice consultant with Allergan, shared the most common mistakes made by front desk staff as part of her presentation at the American Academy of Facial Plastic and Reconstructive Surgery (AAFPRS) meeting in May. They include: